Free shipping for orders over 100€.
Enjoy the free shipping in 48 to 72h by Colissimo for oders over 100€ to Metropolitan France or Corsica.
Returns and exchanges within 14 days *
If you wish to cancel an order, go to your orders in your customers account. On the order in question, you can activate the return request.
The order is refunded, or exchanged, if you do it within 14 days. In the case of an exchange,your account will be credited of the amount of the order enabling to make the desired change. In the case of a refund, thank you to indicate it to us during your request.
In case of damaged or unpacked item, Ceramiq® reserves the right to refuse the return. In the case of a defective product, you can contact our Customer Service.
* Not valid during sales
If you settle your order with a credit card, you are asked to enter the details of this card during the checkout process and to follow the indicated instructions when you place your first order. If you would like to add a credit card to your account, or modify an already registered card, go to Your Account.
All informations exchanged to process your payment is encrypted using SSL. This data can not be detected, intercepted or used by third parties.
The Ceramiq® team is at your disposal for any question relating to your purchases. For any additional information, contact our Customer Service.
Customer service and Order tracking
Creating an account enbales you to follow the status of your orders via the dedicated online interface. You can also call our customer service which is at your disposal from Monday to Friday between 9AM and 6PM.