Policy of
privacy
1. GENERAL INFORMATION
1.1 Data controller
CERAMIQ
Website: https://www.ceramiq-wear.com
Sportswear brand born in the Vosges
For any question regarding the protection of your personal data, you can contact us via our contact form available on the website.
1.2 Commitment
Ceramiq is committed to complying with the current regulations applicable to the processing of personal data, including the General Data Protection Regulation (GDPR - EU 2016/679) and the Data Protection Act.
2. Personal data collected
2.1 Types of data collected
As part of using our e-commerce site, we collect the following personal data:
Identification data:
- Name, first name
- Email address
- Phone number
- Date of birth (optional)
Billing and delivery data:
- Complete postal address
- Payment information (via secure providers)
- Order history
Navigation data:
- IP address
- Website connection and usage data
- Navigation preferences
- Website browsing history
Marketing data:
- Product preferences
- Behavioral data on the site
- Communication preferences
2.2 Collection methods
Your data is collected in several ways:
- Directly when creating your account
- When placing orders
- Through contact forms
- Automatically during browsing (cookies)
- When subscribing to the newsletter
3. PURPOSES AND LEGAL BASES
3.1 Processing purposes
We process your personal data for the following purposes:
Order management and commercial relationship:
- Order processing and tracking
- Invoicing and payment
- Product delivery
- After-sales service
- Management of returns and refunds
Legal basis: Contract performance
Communication and marketing:
- Sending newsletters and promotional offers
- Information about our new products
- Offer personalization
Legal basis: Consent (opt-in) and legitimate interest for existing customers
Improvement of our services:
- Statistical analysis of site usage
- Improving user experience
- Developing new products
Legal basis: Legitimate interest
Legal obligations:
- Retention of invoices and accounting data
- Compliance with tax and accounting obligations
Legal basis: Legal obligation
3.2 Mandatory or optional character
The data marked with an asterisk (*) are mandatory for:
- Creating a customer account
- Placing an order
- Accessing certain services
Refusing to provide this data will prevent access to the relevant services.
4. DATA RECIPIENTS
4.1 Internal recipients
Your data may be processed by :
- The customer and commercial services of Ceramiq
- The technical and IT services
- The accounting and administrative services
4.2 External recipients
Your data may be shared with our partners and providers:
Technical providers:
- Website host
- IT maintenance providers
- E-commerce solutions providers
Logistics providers:
- Carriers and delivery services
- Warehouses and distribution centers
Payment providers:
- Banks
- Secure payment solutions
Marketing providers:
- Email delivery providers
- Social networks (in case of sharing)
- Web analytics solutions (Google Analytics, etc.)
All our providers are contractually obligated to respect the confidentiality and security of your data.
5. DATA TRANSFERS OUTSIDE THE EU
Some of our service providers may be located outside of the European Union. In this case, we ensure that :
- The country benefits from a decision of adequacy from the European Commission, or
- Appropriate safeguards are in place (standard contractual clauses, etc.)
6. STORAGE DURATION
We keep your personal data for the following durations:
- Customer account data: 3 years from the last activity
- Order data: 10 years for accounting and tax obligations
- Prospect data: 3 years from the last contact
- Browsing data: maximum of 13 months
- Marketing data: Until consent is withdrawn or 3 years of inactivity
At the end of these periods, your data is deleted or anonymized.
7. YOUR RIGHTS
7.1 Rights recognized by the GDPR
In accordance with the GDPR, you have the following rights:
- Right of access: Obtain a copy of your personal data
- Right to rectification: Correct inaccurate data
- Right to erasure: Delete your data in certain cases
- Right to restriction: Limit the use of your data
- Right to data portability: Retrieve your data in a readable format
- Right to object: Object to processing for legitimate reasons
- Right to withdraw consent: Withdraw your consent at any time
7.2 Exercise of your rights
To exercise your rights, you can:
- Contact us via the site's contact form
- Write to us at the postal address mentioned in the legal notices
- Access your customer area for certain modifications
We undertake to respond within a maximum period of one month.
7.3 Right to complain
You have the right to lodge a complaint with the CNIL:
- Online: www.cnil.fr
- By mail: CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
8. COOKIES AND TRACKERS
8.1 What is a cookie?
A cookie is a small text file stored by your browser when visiting a website.
8.2 Types of cookies used
Technical cookies (required):
- Session and authentication cookies
- Shopping cart cookies
- Security cookies
Analytical cookies:
- Audience measurement (Google Analytics)
- Visitation statistics
- Performance optimization
- Advertising personalization
- Conversion tracking
- Remarketing
8.3 Cookie management
You can configure your cookie preferences:
- Via the cookie management banner on the website
- In your browser settings
Warning: Refusing technical cookies may prevent the website from functioning properly.
9. DATA SECURITY
9.1 Security measures
We implement appropriate technical and organizational measures:
- Encryption of sensitive data (SSL/TLS)
- Data access control
- Regular backups
- Employee training
- Regular security audits
9.2 Data breaches
In case of a data breach that may pose a risk to your rights, we undertake to:
- Notify the CNIL within 72 hours
- Inform you if the risk is high
- Take all necessary measures to limit the impact
10. MINORS
Our site is not intended for minors under the age of 16. We do not knowingly collect personal data from minors without the consent of parental guardians.
11. POLICY CHANGES
This privacy policy may be updated. In case of substantial changes, we will notify you:
- By email if you have a customer account
- Through a banner on the website
- By updating the "last updated" date
We encourage you to regularly check this page.
12. TECHNOLOGIES USED
12.1 Analysis and statistics
We use Google Analytics to analyze the usage of our site. This data is anonymized and aggregated. You can opt out of Google Analytics tracking by installing the browser add-on available at: https://tools.google.com/dlpage/gaoptout
12.2 Social networks
Our site can integrate social media sharing buttons. The use of these buttons may result in cookies being deposited by these platforms.
13. CONTACT
For any question regarding this privacy policy or the exercise of your rights, you can contact us:
Through the website: Contact form available at https://www.ceramiq-wear.com
Subject of your message: "Personal data protection"
This privacy policy complies with the GDPR and the Data Protection Act. It has been written to ensure transparency about our use of your personal data and to enable you to fully exercise your rights.